Peel Group Practice runs an appointment system for the doctors, practice nurses healthcars assistants and phlebotomists. We do not offer a drop–in service.
For 'urgent, same–day' matters, we have a "triage system" in place daily, and you are asked to ring in as soon as possible after 08.00 to go on the list. The duty doctor will then ring you back with regard to your urgent problem. We would advise that for all other non-urgent matters appointments are made in good time, to suit your needs. All appointments can be made by telephoning 686968.
Doctors generally consult daily, between: 08.30 – 11.00 and 13.00 – 17.30
However surgery times may vary according to need, holidays, half days and "on–call commitments". All emergencies will be seen the same day where possible, though please note that you might not see your preferred doctor.
Please do not abuse this emergency service.
If you are unable to keep your appointment please cancel it, so that another person can use it. A considerable number of appointments are lost monthly by people failing to attend. You can cancel your appointment by texting your name, your date of birth, the date and the time of your appointment to 468468. Alternatively you can use our online cancellation form by clicking here
Urgent Problems – the Duty Doctor
If you have an urgent problem that cannot wait for a normal appointment, we have a doctor on duty every day who is available to speak to you on the telephone, and who may be able to give you an appointment the same day. Ask the receptionist to put you on the list to speak to the Duty Doctor, and he/ she will ring you back later the same morning or afternoon.
To speak to a doctor regarding non urgent matters please telephone reception and book a telephone consultation. You will be asked for a contact telephone number and brief details of what you want to discuss. The doctor will then call you after 11 am the day of the appointment. If you require urgent advice please advise the receptionist and you will be dealt with immediately.
Some enquiries can be dealt with over the telephone, though in many cases particularly if prescriptions are necessary you may be asked to make an appointment to see your doctor. Some enquiries are best dealt with in correspondence with your doctor who is then able to give a more considered and better informed reply to your query. Test results can be given over the telephone, you may not need an appointment.
For reasons of legal liability, training and monitoring all telephone calls are recorded. These recordings are strictly confidential and dealt with in the same way as patients’ medical records.
If you need to have an intimate examination, the doctor or nurse will always ask if you wish to have someone with you, or standing discretely elsewhere in the room. Please ask if you wish to have a member of our reception staff or a nurse present at any time during any consultation. We are quite happy to provide this service.
How do I get the most out of my appointment?
Doctors’ appointment slots last 10 minutes and are intended to cover one problem, or at the most, two. But quite a lot of people will go into the doctor with several problems at once – so then they over run.
Similarly, an appointment is designed for one patient. If you take someone else with you into your appointment, they should not use the opportunity to ask the doctor about their health problem too, otherwise again the appointment will over run, which affects the rest of the clinic.
The doctors here are very keen to let people have the time that their condition requires, but if people spend ages unnecessarily, or ‘save up’ issues until they’ve got a list of them, it is really unfair on both the doctor and the other patients in the waiting room – who may be feeling very poorly.
What is the answer? If you know in advance that you will need longer, or have several issues to discuss, please book a double appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.